90s Shop Refund Policy
Welcome to 90s Shop, your go-to destination for unique digital downloadable prints that bring a touch of nostalgia to your home. We strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, please carefully review our refund policy below.
Refund Eligibility:
- Non-Similarity to Product Image:
- Refunds are only available if the downloaded digital print significantly differs from the product image displayed on our website. This includes discrepancies in design, color, or content that affect the overall appearance of the print.
- Evidence Requirement:
- To process a refund, customers must provide clear evidence showing the difference between the downloaded product and the advertised image. This can include screenshots, photographs, or any other relevant documentation.
Non-Refundable Situations:
- Change of Mind:
- We do not offer refunds for change of mind, as our products are digital and immediately accessible after purchase.
- Technical Issues:
- Issues related to downloading or printing that are not connected to the product itself, such as printer errors or file compatibility, are not eligible for refunds. We recommend ensuring that your devices and software are compatible with our file formats before purchasing.
Refund Process:
- Contact Us:
- If you believe your downloaded print is eligible for a refund, please contact our customer service team within 14 days of purchase. Provide your order number and evidence of the discrepancy.
- Review and Response:
- Our team will review your request and respond within 5 business days. If your refund is approved, it will be processed using your original payment method.
Contact Information:
For any questions or concerns about our refund policy, please reach out to our customer service team at support@90sshop.com. We are here to assist you and ensure your experience with us is positive.
Thank you for choosing 90s Shop. We appreciate your understanding and support.